Information

Introduction

The central messaging service at the University of Tulsa is AUDIX. Using AUDIX you can check messages, record personal greetings, auto-forward your calls, and send group messages. You can use AUDIX from any touch tone phone in the world. Each extension has a unique AUDIX password. Questions, contact x-3732.

Access Audix

1. Dial x-2020 (AUDIX system number) and wait for the system to answer. If you are off the campus,
   dial 631-2020.
2. Press the # key if you are calling from your extension or enter your extension number and press #
3. Enter your password and press #

Change Your Password

1. Enter your password, the press #
2. Press 5
3. Press 4
4. Enter new password (at least 4 digits but not more than 9 digits)
5. Re-enter new password and press #

Listen to Messages

1. Dial into AUDIX, enter extension, password
2. Press 2, listen to message header
3. Press 0 and listen to message

   -OPTIONS-

   Press 2 3 to play back summary
   Press *3 to delete messag
   Press # to skip to next message

Record a Greeting - the greeting is what callers will hear

1. Log into AUDIX, enter extension, password
2. Press 3, listen to the greeting in use
3. Press 1 to record a new greeting
4. Indicate greeting number you will record, before trying to record the greeting
   enter number 1-9
   (system greeting is 0) 
5. Speak greeting at the tone

   -OPTIONS-

   Press 1 to stop/pause
   Press 1 to continue
   Press 2 3 to play back
   Press *3 to re-record (begin at step 4)
   

6. When finished, press # to approve
7. Press 1 to use this greeting for all calls

Record Your Name - used to personalize your message

1. Log into AUDIX, enter extension, password Press 55
2. Speak your name after the tone
3. Press 1 after speaking your name

   -Options-

   Press 1 to re-record and go to step 2
   Press 2 3 to play back
   Press # to approve

Playback Controls and Basic Commands

	Printer Friendly
Basic Commands Press the * key and any of the listed numbers to perform these actions: Help *H or *4 Return to Activity Menu *R or *7 Delete *D or *3 Undelete **U or **8 Wait *W or *9 Transfer out of system *T or *8 Look up name/ext in Directory **N or **6 Exit System **X or **9 Hold message in category **H or **4 Scan Messages Quickly 7 Scan Headers & Message 1 Scan Header 2	Playback Controls Rewind  2 Play/Pause  Press 3 to pause and 3 again to continue Louder Volume  4 Back Up 6 sec  5 Advance 6 sec  6 Softer volume  7 Slower  8 Faster  9 Listen/Replay  0 Skip  #

General Questions

• How many messages can be stored in my mailbox at one time? - The number of messages that can be stored in a mailbox is limited by the system’s capacity at a given time. It is the responsibility of the individual users to keep their mailboxes cleaned out to help better utilize the system’s capacity. Once the capacity has been reached it will refuse to allow any more messages.
  
• How long will messages by stored in my mailbox? - Messages will be deleted automatically after three days.
  
• My phone rings a quick ring once and then goes straight to Audix? - Your calls have been accidentally forwarded to Audix. You can do this when you have a fast finger doing *3 to delete a message and accidentally touch the 2 key which is the command to forward to Audix. To correct the situation, pick up the handset, and when you hear the dial tone, press #2. You will hear 4 confirmation tones. When you hear them hang up. Pick the handset back up and press a #3 and wait for the 4 confirmation tones then hang up. It is important that you hear the confirmation tones and make sure you break the dial tone between doing the #2 and the #3 or forwarding will not be cleared.
  
• I accidentally deleted a message, can I get it back? - Yes, before you hang up the phone you can press **U (undelete) and the message will be saved. You must remember: Do not hang up before the **U!  Once you hang up the message is gone.
  
• Why does my mailbox become unavailable to me, and how do I regain access or I tried to get my messages and AUDIX said, “Please contact administrator for help”? - If you, or someone else, enters your password incorrectly 3 or more times AUDIX assumes that someone is trying to break into your voice mailbox and will automatically lock it. Contact Telecommunications at extension 3732 to clear the lock out status of your voicemail. Telecommunications is the only one authorized to clear a lock out status.
  
• Sometimes AUDIX will not answer, why? - This simply means AUDIX is busy. Hang up and try the call later.