The Client Services Help Desk is staffed five days a week and eight hours a day (5x8):  help @ utulsa.edu, 918.631.3500.  The desktop support level agreement applies to desktop hardware and desktop software that is in administrative unites and managed by IS Client Services

The Only Client Services "Supported Hardware" is a University-owned Dell Optiplex, Precision Workstation, PowerEdge Server or Latitude Laptop.  All other hardware is "Unsupported Hardware."

For "Unsupported Hardware", e.g. student or other personally owned computers, Client Services will only provide telephone, email, and web page support related to connection to the TU Data network or to other configurations for standard TU services.

For more information concerning the SLA, please see the PDF version below:

Client Services, Service Level Agreement (PDF)

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